FAQ

RCS biz messages are largely divided into SMS/LMS/MMS/templates.

For MMS and templates, different types of messages are available depending on the shape of the message. See the Message Guide for a detailed description of the message type.

The template is one of the RCS Biz Message Products (SMS/LMS/MMS/Template), designed at a lower cost than SMS and can only be used for informational messages.

Depending on the property, it is divided into a default template (free) that can be used without prior approval and a Description/Style template that requires prior registration and approval.

Description/Cell templates define template types for use in certain tasks in informality messages.

In common, you can select membership / certification / reservation / delivery / order / forwarding, etc., and only financial operators can select approval/deposit corresponding to financial affairs.

If there are any types of business needs, please recommend them to the customer center of the RCS Biz Center.

Depending on the status of the template, we provide the following modification/deletion functions.

- Stored status: Template modification/deletion available

- Approved status: Template modification/deletion available

- Awaiting Approval Status: Template cannot be modified/deleted (However, it can be modified/deleted after cancellation of approval request)

A style template is a new concept of message type that can be created by directly arranging informative messages related to a given template type (such as approval/deposit/withdrawal/forwarding/order/membership/certification/delivery/schedule) in a highly readable style.

You can create a brand-specific template by combining letter size, letter color, and style in a cell with 1 or 2 columns.

You can configure a text box with up to two columns and ten rows, and line breaks in each cell are allowed.

The message content must be within a total of 90 characters, including the fixed message and the message in the variable name.

If the message exceeds 90 characters at the time of transmission, the message transmission fails.

※ Characters that enter the button are not included in the 90-character limit.

Templates are brand dependent. A brand may register/manage the template it wishes to use directly from the RBC website or through an API, or through an agency authorized by that brand (enterprise). When you send a template message, you can only send it to the calling number that belongs to the brand.

If there are many message patterns used by the brand, we support the ability to register templates of the same attribute (description/style) in Excel at once.

Please download and refer to the sample file (excel) provided on the template registration screen.

However, if you register a style template in bulk, you cannot style each style, and it is common as a default.

The RCS templates come with basic and high-level A themes, allowing you to send out different forms of informative messages.

- Highlight A theme: A new message template with excellent visibility. You can specify the title directly and use the variable to the right of the title.

- Basic Theme: Select a type to automatically assign icons and titles. After you select a type, you can configure body text.